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Your employees are working hard. That’s probably not the problem. The problem may be what they’re spending their time doing.
Picture a paralegal sitting down with a 2,000-page medical record.
Page 100.
Page 300.
Page 700.
Page 1,100.
Meanwhile, an attorney needs a chronology.
A demand is waiting.
A client is calling.
Another case just came in.
A deadline is approaching.
Everyone is busy. And yet the firm still feels behind.
We Keep Trying to Solve Workload With Productivity
When teams become overwhelmed, organizations often look for ways to make people more productive.
Work faster. Prioritize better. Use another checklist. Work longer. Hire another person.
But what if the issue isn’t productivity? What if the issue is that highly trained professionals are spending too much time performing work that doesn’t require their highest-value skills? That’s an entirely different problem.
Information Processing Is Not the Same as Legal Judgment
Reading a medical record requires attention, but finding every occurrence of a particular event across thousands of pages isn’t necessarily the highest-value use of a paralegal’s expertise.
Building a chronology requires diligence, but manually organizing every date and event isn’t necessarily where the professional creates the most value.
Searching for a critical fact matters, but spending hours locating the fact doesn’t necessarily require human judgment.
The distinction is important: Information processing and professional judgment are not the same thing. AI can increasingly assist with the first so people can spend more time on the second.
The Real Cost of Being “Busy”
Being busy feels productive. But busy isn’t the same as valuable.
A paralegal who spends a full day reviewing records isn’t available to move another case forward. A week spent building a chronology is a week that could have been spent preparing another demand. A case sitting in review for 30 days is a case that isn’t progressing toward resolution.
That’s the hidden cost. The firm isn’t necessarily losing money because someone is doing a poor job. It’s losing opportunity because talented people are spending too much time on low-leverage work.
Give People Better Work
The best use of AI isn’t necessarily to make employees work harder. It’s to give them better work to do.
That’s the shift. The goal isn’t a more productive version of the old workflow. It’s a different workflow. And that may be one of the most important changes AI can bring to legal operations.